AIMU Online Training

FAQ's / Troubleshooting

When I select the low speed (dial-up) connection, why is the AIMU course video blurry?
The quality of an AIMU course video is relative to the speed of your modem. If you are using a 56k modem to view an AIMU course video, your connection speed may be too slow to get a high quality video stream. Therefore, the video program may appear blurry or in some cased stop for a few seconds at a time. AIMU has drastically reduced the speed requirement for our low speed option ensuring that everyone can see the video course using any dial-up Internet connection.

In the settings for the Windows Media Player, please be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds, which if set incorrectly will limit the amount of bandwidth the incoming video stream can utilize.

Why does the low speed option take so long to load?
The AIMU courses are created using the latest in video and audio streaming technology and incorporate a PowerPoint presentation. Unfortunately, these elements can take some time to preload on your computer.

Why does my computer crash when I try to view the AIMU video course?
As with all programs and plug-ins, Windows Media Player and/or web browsers can freeze or crash your computer. This should not happen on a regular basis, but when using a demanding application like a streaming video player please close out of all other programs that might be using system resources. If it seems that the player you are using is causing continual problems, please contact the support department for Microsoft Windows Media Player problems at http://www.microsoft.com/windows/windowsmedia/en/support/default.asp.

Why can I hear the AIMU video course, but not see it?
If you have a modem with a speed of 28.8k, 33.6k, or 56k or an ISDN connection and select the high-speed program, your computer is not capable of displaying the video being broadcast and you will only hear the audio portion of the AIMU video course. In addition, if you select the high speed program, have a Cable Modem or high speed DSL, are on a computer network with a fast connection at work or have access to any other form of broadband connection and your actual connection speed drops below 256k bits per second, then you will also only hear the audio portion of the AIMU video course. Some Netscape Navigator users have also encountered problems using Windows Media Player for viewing video broadcasts. If you are using Netscape Navigator, we suggest that you contact Netscape directly for support.

Why when I select a connection speed, the loading animation starts but the broadcast never finishes loading?
This occurs when your browser settings prevent ActiveX components from loading. In order to check this setting, select the "Tools" menu at the top of Internet Explorer. Next select "Internet Options" ---> then "Security" tab ---> click on "Custom Level" at the bottom of the window. Once in the settings, ensure that "Run ActiveX controls and plug-ins" is enabled. If this was set to "enabled", then you should download the latest version of the Windows Media Player from the following link: http://www.microsoft.com/windows/windowsmedia/download/default.asp

Why is the course offered for only 30 days?
At this time, AIMU is offering the courses for 30 day periods. Eventually, additional subscription time frames will be added.

Developed by At Point, Inc.